Privacy Policy

VELVATONE ("we", "us") respects your privacy. This policy explains what information we collect when you visit velvatonemerch.shop or place an order, and how we use it.

Information we collect

• Order details: name, email, shipping address, items purchased.
• Payment information, processed securely by Shopify Payments. We never see or store your full card number.
• Basic usage data such as pages visited and device type.

How we use it

• To process, print, and ship your order.
• To send order confirmation, fulfillment, and shipping notifications.
• To handle returns, refunds, and support requests.
• To detect and prevent fraud.

Who we share it with

We share only what is necessary with our service providers: Shopify (storefront, checkout, and payments) and our print-on-demand fulfillment partner, who prints and ships your order. We do not sell your personal information.

Cookies

We and Shopify use cookies to keep your cart, secure checkout, and understand site traffic. You can block cookies in your browser, but checkout may not work correctly.

Your rights

You can request a copy of your data, ask us to correct it, or ask us to delete it. Email support@velvatonemerch.shop and we'll respond within 30 days.

Data retention

Order records are kept as long as required for tax and accounting purposes, then deleted.

Contact

Questions about this policy: support@velvatonemerch.shop