Refund & Return Policy

Every VELVATONE piece is printed to order, so we don't hold return stock. Here's exactly what we cover.

Damaged, defective, or wrong item

If your order arrives damaged, misprinted, or is the wrong item or size from what you ordered, email support@velvatonemerch.shop within 30 days of delivery with your order number and photos. We'll send a free replacement or issue a full refund — your choice. No need to ship the original back.

Wrong size ordered

Because items are made to order, we can't accept returns for size changes. Please check the size guide before ordering. If you contact us within 2 hours of purchase and the order hasn't entered production, we can cancel it for a full refund.

Order cancellations

Orders can be cancelled for a full refund before production starts (usually within 2 hours of purchase). Once printing begins, we can't cancel.

Lost or undelivered packages

• If tracking shows no movement for 15 business days (US) or 30 business days (international), contact us and we'll reship or refund.
• If a package is returned to sender because of an incorrect address you provided, we can reship it once you cover shipping again.

How refunds are issued

Approved refunds go back to your original payment method within 5–10 business days, depending on your bank. Shipping charges are refunded only when the order is cancelled or the entire order is faulty.

Contact

support@velvatonemerch.shop — include your order number and we'll respond within 2 business days.